Help center

Support and Contact

Contact the TransactionOS team for product, account, onboarding, transaction-file, or billing assistance.

First draft · Last updated July 30, 2026

Draft for review. This page describes the current TransactionOS MVP from the available product information. It is not legal advice and should not be published as final until the marked business details are supplied and qualified counsel reviews it.

Email support

Email team@mail.transactionos.jessicabuenavista.com. To help us locate the right workspace, include your name, brokerage name, account email, and a short description of the issue.

Do not send passwords, API keys, full payment-card details, or unnecessary confidential transaction documents by email.

What the founding offer includes

One personal onboarding call.
Brokerage workspace setup assistance.
Buyer-side and seller-side checklist configuration help.
Agent invitation support.
Direct email support during the founding-user period.

Helpful details to include

The page or feature you were using.
What you expected to happen and what happened instead.
The property address only if it is needed to identify the affected transaction.
A screenshot with unrelated client or transaction information removed where possible.
For billing questions, the subscription or receipt identifier—never full card details.

Account and privacy requests

Account-access, privacy, deletion, billing, refund, and cancellation questions currently use the same contact address: team@mail.transactionos.jessicabuenavista.com.

Business information requiredDecide whether privacy, legal, security, and billing requests need separate contact addresses or intake procedures.

Support hours and response times

Business information requiredNo business hours, time zone, response-time target, weekend coverage, escalation route, or service-level agreement was provided. Add only commitments the team can consistently meet.

Service status and urgent issues

Business information requiredConfirm whether a public status page or separate urgent security contact will be offered. Define how customers should report suspected unauthorized access or exposed documents.

Product scope

Support covers the current TransactionOS application and its core transaction visibility and document-organization workflow. TransactionOS does not currently provide electronic signature, CRM, accounting, commission tracking, or legal and compliance advisory services.